Returns, Refunds,
& Exchanges
Easily find information on returns, refunds, & exchanges by clicking on the links below.
General Information
To return or exchange an eligible item fill out the Return or Exchange Request Form & provide the reason for return. Emily or Katie will respond with instructions on how to finalize the return.
Follow this link to find details on the Return Process.
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30 Day Guarantee
We want you to love your Saul & Saul Designs jewelry. If you are not completely satisfied with your purchase, eligible unworn jewelry may be returned within 30 days of order reception for a full refund to your original form of payment.
Refund Process
The refund process begins once we have received the jewelry you have returned. If the piece is in pristine condition your order will be refunded same day we receive it.
For detailed steps, follow this link to the Return Process.
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Replacement & Return Limitations
Saul & Saul Designs will not replace any items for any reason after 60 days from the original date of purchase. All custom pieces, BOGO, merchandise labeled as final sale, & permanently discounted or marked down jewelry are ineligible for refund or exchange.
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Local Returns or Exchanges
If you purchased a piece of jewelry from us in-person & would like to return or exchange it, please fill out the Return Request Form below. We will arrange a date & time to meet at Town Brookhaven to return the jewelry. Once we have received the jewelry, the cost will be refunded.
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Gifted Merchandise
Requests to exchange merchandise received as a gift must be accompanied by an order number or gift receipt. Product must be unworn & undamaged, purchased at full price, &/or received with manufacturing defects, to be eligible for exchange or refund. The gift recipient may exchange the piece for another product of equal or lesser value or request a store refund for the product's original dollar amount. Refunds, however, will be issued to the original form of payment. Refunds will not be issued to the receiver of the gift.
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Lost Packages
Claims for lost items must be reported within 15 days of expected reception date. Saul & Saul Designs is not responsible for lost or damaged items after this time. If items are reported within the 15 day period & are lost in shipping we will issue a product credit or replacement for these items. We do not issue refunds for lost items. Fill out the Lost Package & Damaged Item Claim Form below to get the process started.
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Damaged Items
All packages are out of our hands once we drop them off at the post office. However, we want to help rectify any damaged item due to shipping within reason. Please contact us via the Lost Package & Damaged Item Claim Form as soon as possible.
Please include photos of both the box & the item. Any damage or defect claims must be made within 3 days of delivery. If you receive damaged merchandise, we will send you a pre-paid return label to ship it back to us. Once we have received the damaged product we will send your replacement item at no additional shipping charge. If the item cannot be replaced, you may choose to make an exchange, receive a store credit, or receive a refund.
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NOTE: Please do not return worn items. Your return will be denied & no refund will be issued. If you have received a defective item, please fill out our Return or Exchange Form.
ONE. Contact Saul & Saul Designs via the Return or Exchange Request Form within 30 days of receiving your order. Include as many details as possible when filling out the reason for return or exchange. If you would like to exchange for other merchandise, please include the name of the item you are interested in*. Likewise, if you would like to exchange for a store credit, please indicate so.
*If you are interested in exchanging your product for other merchandise it must be of equal or lesser value. If it is of lesser value, we will give a store credit of any overage.
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TWO. Once you have received confirmation from Saul & Saul Designs, we will send you a return shipping label. Please ship your item within 3 business days of receiving confirmation & label. If you have not shipped within 3 business days & have not contacted us, your shipping label will be voided.
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THREE. Return shipping & handling fees are not refundable. A fee of $7 will be deducted from your credit.
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FOUR. If you have sent the item back within 14 days, it is in unworn, in original condition, & is in the original packaging, your item may be exchanged. We will contact you by email with your store credit code or to finalize your exchange.
The Return Process
Information on how to start the return process & sending a product back via shipment
