Question 1

How should I store my jewelry?

Accepted Answer

Always store your jewelry so the pieces are never touching each other. Jewelry against jewelry will cause scratches.

Use double pocketed pushes or jewelry boxes with individual, velvet lined compartments to keep your items separated. Slip your pendant in one pouch pocket & drape your necklace chain in the other. You do not need to remove the chain.

Store rings in separate pouch pockets, single pouches, or insert them into ring slots in your jewelry box. If rings with larger bands do not easily fit into the slots, do not force them. Use pouches or the jewelry compartments, instead.

Store sterling silver in airtight plastic bags or wrapped in polishing clothes to reduce tarnishing. Do not use silver cleaner meant for silverware. It will remove the protective anti-tarnish material found on many silver items. The more you wear your sterling silver jewelry, the less it will tarnish. Use a polish cloth to gently remove tarnish.

Do not put pearls or any other organic material bead in plastic bags.

Do not hang your necklaces or bracelets on hooks on jewelry trees. It can cause stress on the clasps, chain links, & stretch stringing materials.

Question 2

What metals do you use in your jewelry?

Accepted Answer

All of our silver jewelry is made with .925 Sterling Silver.
All of our gold jewelry is made with 14k Gold Fill or 24k Gold Plate.

The metal we use in each piece of jewelry is described in the "product description" found on the piece's respective product page.

The findings (crimps, rings, crimp covers, headpins, etc.) & clasps are always sterling silver or gold filled to prolong the longevity of the piece.

For more information on each type of metal, see their respective sections on this page.

Question 3

Do you have any tips on how to clean my jewelry?

Accepted Answer

Use a very soft brush to gently loosen debris. Soak items (except for pearls, emeralds, & rubies) in warm, soapy water using the mildest detergent. Use a drop of ammonia for clear diamonds & sapphires. Rinse with tepid water, drain, & pat dry.

Polishing cloths are great for gently removing oxidation & small scratches. When using a polishing cloth on chain, make sure not to pull the links. It can put stress on links & weaken them.

Rubles & emeralds are fragile. They should be cleaned with a dry, soft cotton cloth ONLY. DO NOT use a soapy water bath for them. Emeralds have an oil coating that can be stripped away by soaps & jewelry cleaners.

Raw emeralds are oiled, usually with cedar oil, to brighten their color & give a smoother appearance to their surfaces.

Pearls & unstrung beads should NOT be bathed in any kind of liquid. Use only a clean, dry, soft, white cotton cloth to gently wipe down the individual pearls & beads. Use a very soft brush to remove debris. Do not stretch the stringing cord.

Sterling silver may tarnish if it is soaked for a long period of time.

For more care tips for a specific metal - 14k Gold Fill, 24k Gold Plate, or Sterling Silver - see their respective sections on this page.

Question 4

What is the best way to travel with my jewelry, so it doesn't get damaged or tangled?

Accepted Answer

Always re-clasp your necklaces after you take them off - it helps prevent them from tangling.

For Delicate Chain Necklaces
If you are keeping multiple necklaces in the same baggie, prepare them for packing by doing the following --
Untangle all of your necklaces.
On a clean, flat surface, lay them out one on top of another.
Take 1 twist tie, loop it through the top of all of your necklaces. Fasten it.
Take another twist tie & loop it through the bottom of all of your necklaces. Fasten it.
You should now have a ring of different necklaces that are fastened at the top & bottom with separate twist ties. This will keep even the most thin & delicate necklaces from getting tangled in your bag.

Question 5

Why does my jewelry tarnish?

Accepted Answer

The chemical reaction occurs when the metal of your piece reacts to non metal components, such as oxygen, sulphur, & other chemicals. This causes the metal to darken. Certain metals such as copper ca be very reactive to salt water, citrus, or even sulfur from packaging. Sterling silver is reactive to the air, also known as oxidation.

The wear & tear on your jewelry depends on a number of factors & varies from person to person. These factors include --

Your Lifestyle
When you are wearing jewelry, particularly gold-filled, contact with chemicals can happen daily & should be avoided in order to prevent tarnishing. Situations, such as washing your hands with soap, washing dishes with liquid soap, doing laundry, putting on body lotion, or spraying perfume, are all examples of lifestyle-related factors that can be harmful to your jewelry, causing it to tarnish.
Level of Care
Generally, the more committed you are about the care of your jewelry, the longer it will last. This applies to all jewelry -- even gold-filled jewelry, which in comparison to gold-plated is highly resistant to tarnish. 
Body Chemistry
Your body chemistry plays a role in how fast your jewelry will tarnish. Changes in hormones can affect the rate of oxidation of your jewelry. Prescription drugs, like sulphur drugs, antibiotics, or antidepressants,  may have the same affect. Some people have more acidic skin than others, due to diet or other mitigating factors. The range of skin's acidity, in general, tends to be very small, however, it can be a possible factor in why your jewelry oxidizes more quickly than a friend's. Sulfur & amino acids found in perspiration will cause discoloration either on your skin or jewelry. If your sweat is highly acidic, chances are, your jewelry will either change in color or fade when you perspire.
Environmental Factors
Acidity in the air, pollution, & humidity are all major factors in jewelry tarnish. To reduce the effects of environmental wear, clean your jewelry with a polishing cloth regularly. Do your best to keep jewelry away from moisture & sunlight, especially while you are not wearing it.

Question 6

How do I "Add A Note" to my order?

Accepted Answer

There are a number of situations where you may need to add a note to your order.  This can be done very easily, especially if you know what you're looking for.

Add all your desired products into your cart, or "treasure." Once you have finished shopping, click on the button that says "Gather Your Treasure." This will bring you to the cart page, which looks like this.

If you look under the product picture, you will see two icons, a coupon & a note, in the bottom left corner of the cart page.

Click on the "Add A Note" icon or phrase.

It will then prompt you to leave us a detailed message.

Easy as that ♡

Question 7

What is the best way to contact the Saul & Saul Designs Team?

Accepted Answer

The best way to contact a member of the Saul & Saul Designs Team is through the chat feature located in the bottom right corner of the screen.
⇥ If we are not at the computer when you message us, we will receive the message via email. You will receive our response via email, as well.

Email is another preferred way of communication for our team.
❧ emily@saulandsauldesigns.com 
❧ katie@saulandsauldesigns.com

Question 8

Can I get a status update on my order?

Accepted Answer

Thank you for your Saul & Saul Designs order ☺︎

It typically takes Katie & I 2-5 business days to process an order & ship it out to you.

Once your order has been shipped you will receive a tracking number.

If you have any questions or would like more detailed information, contact us via the chat feature of this site (in the bottom right hand corner) or through email.

If your piece is “made-to-order” …
Some pieces take longer to make than others. Those that require more time, such as the fringe earrings, will have a specified time period required for completion in the product description on their respective product page. 
We will send an update via email once your piece is half-way finished. This email will include the expected shipping date.

If you are excited about your piece & want an update, go ahead & shoot us an email!

Frequently Asked Questions