Horticult LLC will not accept any returns, but if there are problems with your new plants, a store credit may be issued. Horticult guarantees that your order will be carefully packed and shipped, the plants will arrive in good condition, and they will be true to variety. If there is an issue, don't wait! Please notify us as soon as possible if your plants do not arrive in good condition. If the plant's viability looks questionable, notify us within 5 days of receiving the shipment with a photo of the plants and a copy of your receipt.